Privacy Policy

Effective Date: January 1, 2025

At Chilango Plumber Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Data Protection Act, 2019 of the Republic of Kenya. By visiting our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in various ways, including:

  • Information You Provide: When you contact us for plumbing services, request a quote, or schedule an appointment, we may collect your name, email address, phone number, physical address, and details about your plumbing issue.

  • Automatically Collected Information: When you visit our website (www.chilangoplumber.co.ke), we may collect non-personal information such as your IP address, browser type, device details, and browsing activity through cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide the plumbing services you request.

  • Respond to your inquiries or requests.

  • Send appointment confirmations, updates, or reminders.

  • Improve our website’s functionality, services, and customer support.

  • Comply with legal obligations and industry standards.

We do not sell or rent your personal data to third parties for marketing purposes.

3. Targeted Advertising and Marketing

We may use your data to serve targeted advertisements through third-party platforms like Google Ads, Facebook, and other social media networks. This allows us to reach customers who are most likely to benefit from our services, based on their interests and browsing activity. These ads are based on your engagement with our website and online presence.

When you engage with ads, we may collect additional data about how you interact with them (e.g., click-through rates, conversion tracking) to improve our services and marketing strategies. Rest assured, any data used for advertising purposes will comply with the Data Protection Act, 2019 and is intended solely for marketing and customer engagement purposes.

You can opt out of receiving targeted ads by adjusting your ad preferences on the respective platforms or by disabling cookies on our website.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party companies that help us with operations (e.g., web hosting, email services, analytics, and payment processors).

  • Legal Authorities: If required by law, or to protect our legal rights, we may share your information with law enforcement or regulatory bodies.

We take reasonable steps to ensure that any third-party service providers comply with applicable data protection laws.

5. Your Rights and Choices

Under the Data Protection Act, 2019, you have the following rights:

  • Access: You have the right to request access to your personal data.

  • Correction: You may request that we update or correct inaccurate information.

  • Deletion: You can request that we delete your personal data, subject to legal obligations.

  • Opt-Out of Marketing: You may opt-out of marketing communications by clicking the unsubscribe link in any marketing emails we send, or by contacting us directly.

To exercise any of your rights, please contact us using the details below.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected data from a child, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Chilango Plumber Limited
📍 Vescon Bamburi, Mombasa, Kenya
📞 0715 293 545
📧 info@chilangoplumber.co.ke
🌐 www.chilangoplumber.co.ke